Returns & Exchanges

At Eight Ounce Coffee, we want you to love every brew, but if you are not satisfied with your purchase, we offer returns on unused equipment within 30 days. Please note that due to food safety regulations, roasted coffee beans and perishable items are final sale.

Return Process

• 1.
  Check Eligibility

  Ensure your item is unused, in its original packaging, and not a perishable food item like roasted coffee or tea.

• 2.
  Submit a Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 3.
  Pack and Ship

  Securely pack the items with the RMA clearly marked on the outside and ship them back to our Calgary warehouse using a tracked service.

• 4.
  Refund Processing

  Once our team inspects the returned equipment, we will issue a refund to your original payment method within 5-7 business days.